POLICIES, RETURNS AND EXCHANGES
HOLIDAY 2019 POLICY CHANGE FOR YOUR CONVENIENCE.
EXTENDED TIME FRAME ON EXCHANGE AND REFUNDS ON ORDERS PLACED NOVEMBER 29TH AND NEWER. ORDERS PLACED NOVEMBER 29TH AND AFTER HAVE AN EXTENDED TIME FRAME TILL JANUARY 31ST. THIS WILL HELP GIVING RAILCAR AS A GIFT EVEN EASIER. MUST BE IN NEW UNWORN, UNALTERED CONDITION WITH ALL THE TAGS ON. STRICTLY ENFORCED.
Thank you for your support of Railcar Fine Goods. We want you to be happy with your purchase. When you receive your item, please check for fitment prior to wearing them out to keep in returnable condition. Please do not wear them out for a few days and realize they are not going to work.
Return and exchange policies are strictly enforced.
Returns and exchanges must be in new unworn condition with all tags attached. Items will be thoroughly inspected when we receive them to check condition before a refund is issued.
If you wish to return or exchange your item, you must contact us within 10 days of when you receive them. EMAIL us to set it up as soon as you know within the 10 day window with your order number as the subject.
The shipping cost associated with the return or exchange is your responsibility. For your protection, please use a service with tracking. (Note: The Postal Service is the least expensive.)
Any washed or altered item will not be eligible for return or exchange.
Buyer is responsible for caring and washing methods. Railcar is not responsible for any shrinkage or fabric damage associated with customer's washing regiment.
Footwear must be in new unworn condition with clean soles. Footwear will be thoroughly inspected when we receive them before a refund is issued. Please make sure they fit before wearing them outside.
Apothecary is not eligible for a refund or exchange.
No restocking fee on exchanges.
All Returns will be subject to a $10 fee on the refund to cover the free shipping on the original purchase.
These policies are strictly enforced and no exceptions will be made.
DO NOT JUST SHIP THEM TO US.
Contact us here to setup your exchange or refund.
Railcar Lost Or Stolen Package Policy
Railcar Fine Goods is not responsible for lost or stolen packages. Unfortunately porch package thefts are getting more common these days. (See video below) If you think you may be a target for this, please request a signature at the delivery and we will be happy to accommodate in the note section when checking out.
If a package was tracked delivered by the carrier but was not received, we will initiate a claim. If the claim was granted we will replace the item(s) for you.
If the claim was denied, we are not responsible for stolen packages. Please contact your local authorities to escalate your claim.