Thank you for your support of Railcar Fine Goods. We want you to be happy with your purchase! We only have a few small requests from you, our customer. When you receive your item/s, please check for fitment prior to removing any tags and/or wearing them out. This helps ensure that the item/s are kept returnable condition.
The Return and Exchange policy is strictly enforced.
All items being returned or exchanged must be in new, unwashed and unworn condition with all tags attached. Items will be thoroughly inspected upon receipt prior to a refund or exchange being issued.
Footwear must be returned in new, unworn condition with immaculate soles. The shoe box that the shoes came in must also be returned undamaged. We suggest trying on your footwear indoors and on clean carpet to check for fit prior to wearing them outside. Returned footwear and the shoe box will be thoroughly inspected upon receipt prior to a refund or exchange being issued.
Apothecary items, face masks, custom orders, and any items listed or marked as "final sale" are not eligible for a refund or exchange. Items that have been washed and/or altered cannot be returned. No exceptions.
To initiate a return or exchange, you must contact us via EMAIL with your order number within 10-days of receiving your item/s. If the return or exchange request is received within 10-days you will receive a RA (return authorization) number along with instructions for returning your purchase. You have 15-days from the date that the RA is issued to get the return to us or you risk your return being denied. Any returns or exchanges that are received without an RA number will not be processed. Item/s returned without an RA will be held for up to 90-days or until the sender provides Railcar with return shipping fees. After 90-days the item/s will be donated.
All shipping costs associated with the return or exchange is the responsibility of the customer. For your protection, we suggest using a service with tracking. Railcar Fine Goods is not responsible for lost, missing, or misdelivered returns. Note: For shipping, the US Postal Service is typically the least expensive.
The customer is responsible for the care of products purchased. Railcar is not responsible for shrinkage or damage associated with how the customer cared for or washed the product/s. If you are unsure of how to care for your purchase, please email us with your order number and product name and we will provide care guidance to you.
These policies are strictly enforced.
To arrange your exchange or refund, please contact us at firstname.lastname@example.org.
Railcar Lost Or Stolen Package Policy
Railcar Fine Goods is not responsible for lost or stolen packages. Unfortunately, porch package thefts are getting more common these days. See video below. If you think you may be a target for this, please make a request for a "signature upon delivery" in the "Notes" section when checking out. We will be happy to accommodate that request.
If a package is tracked as delivered by the carrier but was not received, we will be happy to initiate a claim. If the claim is approved by the shipping company, we will replace the item(s) for you. Claims that are denied by the shipping company will not be replaced or reimbursed. You may contact your local authorities to escalate any theft claims.