Terms of service

Railcar Lost Or Stolen Package Policy

Railcar Fine Goods is not responsible for lost or stolen packages. Unfortunately porch package thefts are getting more common these days. If you think you may be a target for this, please request a signature at the delivery and we will be happy to accommodate.

If a package was tracked delivered by the carrier but was not received, we will initiate a claim. If the claim was granted we will replace the item(s) for you. If the claim was denied, buyer would have to escalate the claim with carrier on their own.