Contact

Thank you for your inquiry. Email is the best way to contact us. We have a dedicated staff with the information and details to answer your questions.

To ensure you receive tracking numbers, shipping details, and any follow-up questions, mark info@railcarfinegoods.com as Important in your email settings or add it to your contacts. This helps prevent our emails from being filtered to Spam or Promotions.

Railcar customer service is available Tuesday through Friday from 10 AM to 4 PM Pacific Standard Time and occasionally Saturdays 10 AM to 4 PM. If you have reached us outside of our customer service hours, we promise to respond once we return back to the office. We respond to every email received.

Emails received Sunday and Monday will be responded to Tuesday.

We ask that you please do not inquire about your order status through social media. Unfortunately, our social media platforms don't link to our order system. We have limited amount of information on the cell phone outside of our headquarters and out of business hours. Email is the best and only way to inquire. You may not get a reply via social media direct messages. We appreciate your patience and business, and hope that you have an amazing day!

Email us at info@railcarfinegoods.com

Respectfully,
The Railcar Fine Goods Team